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Diversified TeleCom Corp

video surveillance, business telephone and voice mail systems, voice mail service, phone answering services, paging service, virtual office services, voice and data network wiring and cabling, music and promotions on hold equipment and more
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CUSTOM VOICE MESSAGING AND CALL PROCESSING APPLICATIONS
 
 
 
 
 
 
 
 
Virtual Receptionist Call Answering and Call Routing Service
For detailed information on this service please click here
 
 
Virtual Personal Assistant Call Answering and Call Routing Service

 

 

Call Queuing Service with Music and Company Advertising
Similar to the service described above a Call Queuing service will answer your calls when your office lines are busy or not answered.  However, this service will place caller in Que where they may listen to music and/or information about your company's products or services after which the caller is routed back to your office where they may speak to the next available representative.

 

Emergency On-Call Afterhours Service
This service calls or pages a technician in the event your company provides twenty four hour on-call technical support.  An Afterhours service also has the option to transfer the caller to a "live" answering service or transfer to the on-call tech's home or cellular phone.  Through the Reach Me service the caller can be placed on hold while a page is sent to your technician; upon receipt of the page the tech can call from any telephone and be directly connected to the party on hold.
 
Employment Lines
An Employment line can provide prospective applicants with job requirements, as well as, ask the on-line applicant to record specific information about themselves through an Employment questionnaire.
 
Employee Voice Mail
Voice mail for your employees will reduce the receptionist's message taking time by over 50% thus allowing that position to be more productive performing other tasks for your company.  The receptionist may transfer callers to the employee's voice mail if the employee is out of the office or on the line.  Messages placed into the employee's voice mail are complete, accurate, and verbatim.  Sales or service reps in the field can be notified of messages via pager or cellular phone to insure quick customer service.  Outside reps may call their personal voice mail service direct instead of tying office lines and your receptionists' time asking for messages.
 
Information Lines and Order Lines
Whenever you are providing callers repetitive information, an Information line is ideal.  If you have a idea for an Information line or an Order line for your business please let us know.  Diversified TeleCommunications knows every business has different needs.  We will listen to you and customize a voice processing application around your unique needs and specifications.  By automating this process you essentially take yourself out of the loop and save time and money.  If you wish, the Information line can be designed to allow callers to speak to you as well. Order lines are ideal for a company who provides catalogues . Catalogue Order lines are the most commonly asked service by other businesses.  If you have an idea we can make it a reality.
 
Seattle Line for your Office
Most companies with Seattle Foreign Exchange lines are paying an average of one hundred plus dollars a month to provide their customers a toll free Seattle telephone number.  With DTC you can get a Seattle telephone number for your office or home for sixty to seventy percent less than the phone company.
 
Toll Free Calling through MetroCallsm
The MetroCall service can save your company hundreds of dollars by providing your company TOLL FREE access to most of the cities in the greater Seattle area.  Adding the MetroCall option on your ONECALLsm voice mail service will enable you to retrieve a message and respond all in one call.