Virtual Personal Assistant Voice Messaging and Call Routing Service

ONECALL VIRTUAL PERSONAL ASSISTANT IS MUCH MORE THAN JUST A VOICE MAIL TELEPHONE NUMBER

 

  • Diversified TeleCom Corp developed ONECALL VPA out of the need to better manage business and personal communications.  Flexibility within our system allows us to design a unique service around your specific needs.

  • The ONECALL service, is your personal voice messaging, custom call routing, information/order line, paging service, home number and cell number all integrated into a single telephone number.

  • The ONECALL service is ideal for individuals on the go and small business owners who need a voice mail service that will answer and reroute calls or take messages when you are unavailable.

  • ONECALL is a Seattle telephone number that is Toll Free for anyone calling you from between Lynnwood to Auburn.

CONTROL OVER YOUR PERSONAL CALLS

 

The ONECALL service is ideal for companies with sales or service reps.  If the employee is unavailable, the receptionist can transfer callers to the employee’s ONECALL service.  This will increase the receptionist’s productivity by cutting the amount of time spent taking and delivering messages.

Depending on how the employee has their service set, the transferred caller can either leave a voice message if the representative is in a meeting; forward to his/her cellular if in their car; forward to the rep’s home if he/she is working from home or be forwarded to the rep’s assistant if out of town or sick.

Employees can forward a caller’s message to another employee or manager, as well as, add comments to the copied message.  After listening to the message, the recipient can reply to the message via a recorded reply or transfer to the sender, at a touch of a button.

Manager’s can broadcast messages to a group of employees or department at a touch of a button.

SAMPLE VIRTUAL PERSONAL ASSISTANT SERVICE DESIGN

Setting #1: Voice Mail with a zero option to your cellular phone

“You have reached John Smith.John is currently unavailable.  If your call is urgent you may press zero now and your call will be redirected.  Otherwise please leave your message after the tone and your call will be returned as soon as possible.  Thank you.” (beep)

If ZERO is pressed the caller will be transferred to your cell phone

 

Setting #2: Voice Mail only mode

“You have reached John Smith. John is currently in a meeting or unavailable. Please leave a detailed message after the tone.” (beep)

Setting #3: Will direct your calls to your cellular phone

“You have reached John Smith’s Personal Assistant. Please hold while I connect your call”.    > cellular #

Setting #4: Will direct your calls to your home office

“You have reached John Smith’s Personal Assistant. Please hold while I connect your call”.    > home office #

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